Vision Statement

To be a forum and centre of modern hotel professional excellence for sustenance of efficient and cohesive world class hospitality standards positioned for the 21st century and beyond

Mission Statement

To promote, nurture and harness the immense expertise and knowledge available amongst the professionals practicing in the industry and pass on to the future generation in pursuit of their career in the spirit of corporate social responsibility

Core Values

a. Leadership and Excellence

To not only excel in the industry but promote forthright leadership

b. Professionalism

To identify, nurture and promote high caliber of professional ethical standards for individual managers, consultants, researchers and trainers in the hotel industry

c. Service and Quality

To provide its members and stakeholders with first class service and as per the service charter

d. Teamwork and Loyalty

To share and demonstrate participatory ethics based approach towards fulfillment of the vision through positive lobbying and advocacy

e. Integrity, Adroitness and Honesty

To be an honest association accountable and transparent in all her endeavours within the developed codes of conduct and good work practice

f. Respect and Dignity

To recognize and appreciate one another in the provision of service and promoting members welfare in line with Government’s policies as contained in the Ministry of Tourism guidelines to regulate conduct of the profession.

GOALS AND OBJECTIVES

1. To give a voice to managers in the profession on matters aimed at enhancing their professional empowerment, equal opportunities in accessing gainful employments, access to public consultancy contracts and capital from government institutions mandated to fund
   Hospitality and Tourism investment projects and activities.
2. To act as a lobby group in the articulation of industry matters in collaboration and partnership with the government and relevant industry agencies aimed at enabling the professionals to attain and occupy their rightful positions in the management and decision making forums concerning the industry.
3. To participate in regulating the performance of the industry so as to harmonize and create a level playing field in the sector of hiring, training curriculum, service delivery, standards operating procedures and best practice.
4. To nurture and harness expertise and knowledge from skilled veterans and share it with the industry through publications of professional manuals, books, periodicals, journals, magazines and biographies.
5. To pool technical resources from its membership and provide consultancy services within the hotel & hospitality establishments and other stakeholders in Kenya and the rest of the world.
6. To equip the hotel professionals with skills through seminars, symposiums and workshops including career talks by veterans and professional speakers.
7. To provide a platform for research on issues affecting hotel operations and development including emerging trends in the industry and come up with modalities of coping with the new trends and challenges.
8. To develop linkages between training institutions with local, regional and international hotel establishments, professionals and other stakeholders for academic and industrial development purposes and facilitate access to internship opportunities in line with the government guidelines that all industries, provide internship to upcoming undergraduates without discriminations or favoritism.
9. To affiliate and connect its members to other similar associations for sharing and exchange of experiences, knowledge and research findings that will assist in tackling current and emerging challenges.
10. To promote and enhance the spirit of corporate social responsibilities within the hotel industry through involvement in socio-economic activities and environmental & conservation programs within the region through relevant organizations such as Hospitality and Tourism Sports Organization (HOTOSO) among others.
11. To be a non-profit making, non-political and non-secular organization.